Responsible Gambling
At Skyhills Casino, we are committed to providing a safe and responsible gaming environment for all our players. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.
Our Commitment
Skyhills Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000) and adheres to all UK gambling regulations. We are dedicated to preventing gambling-related harm and ensuring that our services are provided in a socially responsible manner.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, gender, or background. Warning signs may include:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative emotions
- Lying to family or friends about gambling activities
- Neglecting work, family, or social responsibilities
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
Tools and Controls
We provide various tools to help you maintain control over your gambling:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control your spending. Limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Set limits on the amount you can lose over a specific period.
Session Time Limits
Control how long you spend gambling by setting session time limits.
Reality Checks
Receive pop-up reminders showing how long you've been playing and how much you've spent.
Self-Exclusion
Temporarily or permanently exclude yourself from gambling. Self-exclusion periods can range from 24 hours to permanent exclusion.
Take a Break
Take a short break from gambling for 24 hours, 48 hours, 1 week, or 1 month.
Age Verification
Gambling is strictly prohibited for anyone under 18 years of age. We use robust age verification procedures and regularly monitor our systems to prevent underage gambling. If you suspect someone underage is gambling, please contact us immediately.
Getting Help
If you're concerned about your gambling or that of someone you know, help is available:
GamCare
Free, confidential advice and support for anyone affected by gambling problems.
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (24/7)
Live Chat: Available on their website
Gamblers Anonymous
A fellowship of men and women who share their experience to help others recover from gambling addiction.
Website: www.gamblersanonymous.org.uk
Helpline: 020 7384 3040
BeGambleAware
Independent charity providing information and advice about gambling.
Website: www.begambleaware.org
GamStop
Free service that allows you to put restrictions on your online gambling across all licensed operators.
Website: www.gamstop.co.uk
Financial Support
If gambling has caused financial difficulties:
StepChange Debt Charity
Free debt advice and solutions.
Website: www.stepchange.org
Phone: 0800 138 1111
Citizens Advice
Free, independent advice on money and legal issues.
Website: www.citizensadvice.org.uk
Contact Us
If you need assistance with responsible gambling tools or have concerns about your gambling, please contact our Customer Support team:
- Email: [email protected]
- Live Chat: Available 24/7 on our website
- Phone: +44 20 3808 9999 (Available Monday-Friday, 9:00-17:00 GMT)
Staff Training
All our staff receive regular training on responsible gambling practices and are equipped to identify and assist customers who may be experiencing gambling-related problems. Our customer service team can provide information about responsible gambling tools and direct you to appropriate support services.
Regular Reviews
We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date with current best practices and regulatory requirements. This page was last updated on 15th March 2026.
Remember: Gambling should be fun. When it stops being fun, it's time to stop.
