Privacy Policy

Effective Date: March 1, 2026

Welcome to Skyhills Casino. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or use our website and services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect and process the following types of information about you:

Personal Identification Information: name, date of birth, email address, postal address, phone number, and other similar contact data.
Account Information: username, password, transaction history, and account preferences.
Verification Data: documents and information required to verify your identity and comply with legal obligations (e.g., proof of ID, proof of address).
Payment Information: payment card details, bank account information, and transaction details.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect information directly from you when you register on our site, place bets, make deposits or withdrawals, communicate with customer support, or participate in promotions. We also collect information automatically through cookies and similar technologies when you use our website.

3. Use of Your Information

We use your personal data for the following purposes:

To provide and manage your account and access to our services.
To process your deposits, withdrawals, and other transactions.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations.
To improve and personalize your experience on our site.
To communicate with you, including sending important updates, promotional offers, and customer support responses.
To detect, prevent, and investigate fraud, abuse, or other illegal activities.
To comply with applicable laws and regulations.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, we rely on the following legal bases to process your personal data:

Performance of a contract: to provide you with our services and fulfill our contractual obligations.
Legal obligation: to comply with laws and regulatory requirements.
Legitimate interests: to operate and improve our business, prevent fraud, and ensure security.
Consent: where applicable, for marketing communications and other optional processing.

5. Sharing Your Information

We may share your personal data with the following parties:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions to process transactions.
Third-party service providers who assist us in operating our website, conducting business, or servicing you, under strict confidentiality agreements.
Affiliated companies within the Skyhills group for business purposes.

We do not sell your personal data to third parties.

6. International Transfers

Your data may be transferred to and processed in countries outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place to protect your personal data in accordance with UK data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

You have the following rights under UK data protection law:

The right to access your personal data.
The right to rectification of inaccurate or incomplete data.
The right to erasure of your personal data, subject to legal obligations.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

To exercise your rights, please contact us at the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertising. For more detailed information, please see our Cookie Policy.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

Skyhills Casino Data Protection Officer
Email: [email protected]
Address: Skyhills Casino Ltd, 45 Regent Street, London, SW1Y 4LR, United Kingdom
Phone: +44 20 7946 0123

Thank you for trusting Skyhills Casino with your personal information.